What would it be like when banking systems fail? Some Canadians are finding out:
Bank Software Woes Leave Many Canadians Without Money
By IAN AUSTEN
Published: June 7, 2004
OTTAWA, June 6 - When Andrea Mitchell, an executive assistant at a law firm here, went to an automated teller machine on Thursday morning, she assumed that her pay had been deposited directly into her Royal Bank of Canada account as usual. Instead, she found that her balance was just over nine Canadian dollars.
"I'm one of those people who lives from paycheck to paycheck," Miss Mitchell said. "I'm still paying off student loans."
She was not alone. After a software upgrade went badly awry last week, the holders of some 10 million accounts at the bank, Canada's largest, had to wait days in some cases for deposits to be credited or prearranged payments to be completed.
Many, like Miss Mitchell, had to make alternate arrangements. Down to her last $4 on Friday afternoon, she obtained a cash advance from her employers.
Even for customers with a cash cushion, the disruption was hardly welcome. "It's ludicrous," said one woman, who declined to give her name, as she left a branch here late Friday. It took her three visits in three days to deposit checks drawn in American dollars. "They said they couldn't get the exchange rates," she said. "You know what they've done to make everyone feel happy: they've put out muffins and cookies."
http://www.nytimes.c...ess/07bank.html
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